Compartir
Digital Service Delivery in Africa: Platforms and Practices (en Inglés)
Adeola, Ogechi ; Edeh, Jude N. ; Hinson, Robert E. (Autor)
·
Palgrave MacMillan
· Tapa Dura
Digital Service Delivery in Africa: Platforms and Practices (en Inglés) - Adeola, Ogechi ; Edeh, Jude N. ; Hinson, Robert E.
$ 161.04
$ 169.99
Ahorras: $ 8.95
Elige la lista en la que quieres agregar tu producto o crea una nueva lista
✓ Producto agregado correctamente a la lista de deseos.
Ir a Mis ListasSe enviará desde nuestra bodega entre el
Lunes 01 de Julio y el
Martes 02 de Julio.
Lo recibirás en cualquier lugar de Estados Unidos entre 1 y 3 días hábiles luego del envío.
Reseña del libro "Digital Service Delivery in Africa: Platforms and Practices (en Inglés)"
The dynamics of the world's pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations--particularly those in the service sector--to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa's private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.
