Cultivating Leadership: How great leaders make a difference, one hotel at a time (en Inglés)
Reseña del libro "Cultivating Leadership: How great leaders make a difference, one hotel at a time (en Inglés)"
Cultivating Leadership is a how-to book on developing, improving, and nurturing leadership skills. Whether a newly promoted rising star or a seasoned professional, this thought-provoking book explains a model that works, and the kind of results hotel owners and executives can expect if they follow it. Having the right leadership plays a critical role in successfully driving revenue, and Hill's expertise at identifying and developing effective leaders, her tools to engage employees to bring out their best, and her focus on an empathetic approach to the customer experience have benefited her clients around the world. Jo-Anne Hill is a hospitality management consultant who dramatically improves revenue at hotels around the world. She cultivated her leadership style and coaching expertise as Director and VP of such prestigious brands as Four Seasons Hotels & Resorts, Mandarin-Oriental Hotel Group, and Ritz-Carlton Hotel Company. Since opening her practice, she has worked with many more brands and independent hotels around the world, leaving her indelible leadership mark while improving hotel revenue by as much as 25%. Hill uses her vast experience and the stories she has gathered from over 25 years in the hotel business to show how to be a great leader, the importance of taking care of employees, and how doing so will ultimately yield a higher financial return. Cultivating Leadership: -Identifies the 10keys to leadership and provides a tool to determine how a leader measures up -Reviews things that get in the way (disruptors), which can derail even the greatest of leaders -Proves that this heart-centric approach improves the organization's bottom line Hill shows that using skills of empathy, compassion, graciousness, trust, respect, and integrity results in happier employees who provide a better guest experience. In turn, guests will stay longer, spend more money, and return more often. The ideal equation for any hotelier - or business owner!
